Frequently Asked Questions
ABOUT THE PRODUCT
What are Color Street nail polish Strips?
Color Street nail strips are real nail polish in an easy-to apply dry strip form. Each nail strip comes with base coat, color coat, and top coat for long-lasting, salon-quality results without the wait or mess!
What are Color Street nail polish strips made from?
Color Street nail strips are made from 100% real nail polish – they’re not plastic, and not stickers. For the complete ingredients listing, please see product packaging or the ingredient listing page.
Where are Color Street nail strips made?
Color Street nail strips are developed and manufactured in New Jersey, USA.
Why are your products one-time use?
Our product is made from 100% real nail polish, so after opening, the nail strips will start to dry out just like liquid nail polish. We cannot guarantee the quality of nail strips that are resealed after opening.
How long does a Color Street manicure last?
A Color Street manicure will last up to 10 days, depending on your lifestyle.
How many sizes and shapes come with a set of nail strips?
Each set contains 16 double-ended strips to ensure that the widest variety of nail bed shapes and sizes are accommodated. Every individual's manicure is different, so we collectively created an array of various options to suit every shape!
How do I find the right size?
Each Color Street manicure set comes with two sheets of nail strips. Each sheet contains 8 double-ended strips. To find the correct size for each nail, simply check the strip against your finger, selecting the strip that mostly closely matches your nail size and shape. Gently stretch the strip (horizontally to make it wider, or vertically to make it more narrow) for a perfect fit.
What if it looks like I can just peel it off?
When you open the package, the strips are about 95% dry, which makes the nail strips flexible and re-positionable for application. Allow the strips 15 to 30 minutes to completely set to your nails before submerging in water or applying any oils or lotion.
How do I remove Color Street nail strips from my nails?
Color Street nail strips are made of 100% nail polish! Once you’re ready for a new set, simply remove with regular nail polish remover.
What if I don't think I'd be able to apply it on my own?
Practice makes perfect! Once you learn the basic techniques, Color Street nail strips are easy to apply. Don't worry about making mistakes - you can re-position the strips during application by gently peeling and re-applying.
Is Color Street water-permeable?
No. Color Street nail polish strips are made of the same ingredients used in traditional nail polish, and are not considered water permeable or "breathable."
Do Color Street products contain latex?
Our products do not contain any latex-derived ingredients. However, individual components of our finished product may be produced in facilities where latex is present. As such, we cannot rule out the possibility of cross-contamination. While we evaluate all our products for minimal interactions under normal-use conditions, we do not certify against any allergens. If you have an allergy or are concerned about a certain ingredient, we recommend consulting your physician before using any product line.
ORDERS & SHIPPING
How much does shipping cost?
We offer $4.99 standard shipping for US nail strip orders. Priority shipping for US is $10.50 for orders less than 1 lb, $15.99 for orders over 1 lb. (Priority ships via FedEx, except for for orders shipped to P.O. Boxes, military addresses (APO/DPO/FPO), and US territories, which ship via USPS Priority.). We offer $8.99 CAD FEDEX shipping for Canadian nail strip orders less than 1 lb. $21.99 CAD for nail strip orders from 1 lb to 1.99 lb, and $26.99 CAD for orders 2 lbs to 7.99 lbs, and 31.99 for orders over 8 lbs. Canadian PO Boxes & military bases will be shipped via USPS and handed off to Canada Post for final delivery.
How long does it take to process standard orders?
Standard orders are processed in 1-5 business days plus the transit time. Once your order is in the carrier’s possession, orders are typically delivered within 3-10 business days. Please note: processing time is subject to change based on the volume of orders, collection launches, or holidays.
Do you ship outside of the US?
Currently, Color Street is sold by our Independent Stylists in the United States and Canada. At this time, we only ship to US and Canada addresses.
What payment methods do you accept?
Currently, we accept Visa, Mastercard, American Express, and Discover credit and debit card payments.
I haven't received my order.
We’re sorry you haven’t received your order yet! Please note that at this time, the USPS is experiencing high package volumes and unforeseen delays; packages may take extra time to be delivered, or may show up 1-2 days after being marked “delivered” by your carrier. After ensuring your package wasn’t left with a neighbor, in a hidden spot in your mailroom, or an unusual location on your property (such as a back or side door), please contact us and we’ll be happy to assist you.
My order is missing an item.
We’re so sorry you’re missing an item in your order! Please contact submit a request to Color Street Customer Support and include the order number and information about the missing item.
How do I return an item?
We want you to love each and every one of your Color Street purchases, but in the event that you would like to return an item, please download the return/exchange form. Please fill out the form to the best of your ability and send it to the address indicated. Once your return has been received, we will begin processing your request.
I received a defective item in my order.
We strive to deliver high-quality items with every order. If you’ve received defective nail strips, please contact Color Street Customer Support and include your order number, the lot code (one letter followed by five numbers, such as A12345) located on your package above the barcode, and clear images of the product defect. All claims for defective product must be submitted no later than 90 days from the ship date. Color Street does not offer refund/exchange for normal wear or application errors.
How long will it take to receive a refund credit?
All transactions are processed through our trusted payment partners. Once your refund is processed, it can take 3-10 business days for your bank or credit institution to process and reflect your refund. For any questions regarding refunds or charges with a “pending” status, contact your credit card company.
I placed an order with the wrong address. Can I change the address?
If you wish to make a change to the shipping address after your order is placed, we may be able to assist you if your package label has not yet been printed. Please contact us as soon as possible to see if we’re able to make this change.
Can I change the shipping method of my order after it’s been placed?
Unfortunately, once your order has been placed, we’re unable to modify the shipping method.
How can I add or remove items from an order I’ve placed?
Unfortunately, once your order has been placed, we’re unable to modify the items.
Can I cancel my order?
Our fulfillment and shipping teams are hard at work to ensure that your order ships as quickly as possible! Because of this, we are unable to process order cancellations.
BECOMING A STYLIST
How do I get started as a Stylist?
We would love for you to join our Color Street Family! You can join Color Street by visiting the Color Street website and selecting Join Now to purchase a New Stylist Kit and complete your Stylist registration. At registration, you will then be prompted to select your desired Enroller. If you already know a Color Street Stylist, you do have the option to join their team. However, if you don't have a Stylist yet in mind, you can find Stylist in your area based on your zip code. Once your registration has completed, you will see a confirmation and your Independent Stylist ID. Your receipt and registration information will be emailed to the email address you provided, and your Stylist Kit will be prepared for shipment.
Do I have to inventory product?
No, you do not have to keep inventory on-hand. All products are warehoused and shipped by Color Street. When you enroll as a Stylist, you will receive a Color Street replicated website designed to be your online shop. You personally present our products, customers purchase products from your replicated website, and Color Street then processes the order and ships on your behalf and pays you a commission.
How do I change my password?
If you created a Color Street account but don't remember the password, you can reset your password by clicking the "Forgot Password" link on the login page. Once you submit your request, you’ll receive an email containing a link to reset your account password.